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We have a 15-day return policy, which means you have 15 days after receiving your item to request a
return for any reason
. Even if you've used the product!
Please provide the order number and the reason why the product didn't work out for you, or what we can improve to make the product work for you.
If your return is accepted, we will notify you by email. Your refund will be processed, and will automatically be applied to your original method of payment within 5 business days.
Shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping we will deduct the shipping cost from your refund.
To start a return request, please contact us at refund@sleepsound.eu and don't forget to mention your order number and the reason for your return.